Refunds and the 30-Day Money-Back Guarantee

Is the Seasonal Pond Care Plan covered by a guarantee?

Yes. Every one-time purchase of the Pond Care Plan is covered by a 30-day money-back guarantee. If it was not what you needed, email support@koiquanta.com within 30 days of your purchase and we will refund it in full. No forms, no hoops, and no need to explain why.

How long does a refund take?

Refunds go back to your original payment method and typically appear within 5 to 10 business days after we process the request.

Does the guarantee cover the Pond Care Calendar membership too?

The membership is never a hard commitment: you can cancel it anytime online from your membership page, and cancelling stops all future charges immediately. If you bought the plan and membership together as a bundle, the 30-day guarantee covers the full purchase.

Where is the full refund policy?

See the 30-Day Money-Back Guarantee page (linked in the footer of every page, at koiquanta.com/refund-policy/) for the complete terms.

How do I actually request a refund?

Email support@koiquanta.com (or reply to your plan confirmation email) within 30 days of purchase. Include the email address you used at checkout so we can find your order quickly.